Effective Date: October 2025
Welcome to Near&Dear. By subscribing to our services, you agree to the following terms and conditions:
1. Services Provided
Near&Dear provides weekly companion and support services for parents in the Southern Suburbs of Cape Town, including:
- Accompanying clients to appointments, social activities, or errands.
- Spending quality time reading, talking, or engaging in activities.
- Assisting with basic shopping, organizing birthday cakes, or other requests.
- Sending a follow-up summary via WhatsApp after each visit.
Visits are scheduled for 1 hour per week. In some cases, visits may exceed this duration. Clients may:
- Use the following week’s hour upfront (skipping the next scheduled visit), or
- Pay extra for additional time or services.
2. Subscription and Payments
- Clients agree to pay a monthly subscription fee for the service.
- Extra services (e.g., birthday cakes, additional hours) are billed separately.
- Payments must be made via the methods specified at sign-up.
- Subscriptions renew automatically unless canceled in writing.
3. Cancellations and Rescheduling
- Clients may cancel or reschedule visits with at least 24 hours’ notice.
- If Near&Dear cannot attend a scheduled visit, we will notify the client as soon as possible and reschedule.
- Refunds are at the discretion of Near&Dear and are assessed on a case-by-case basis.
4. Liability
- Near&Dear provides companionship and support but is not a medical service.
- We are not liable for any accidents, injuries, or health issues that occur during visits.
- Clients are responsible for sharing any relevant medical information necessary for safe visits.
5. Geographic Scope
- Services are currently offered in the Southern Suburbs of Cape Town. Expansion to other areas may occur in the future.
6. Communication
- Updates about visits will be sent via WhatsApp or email.
- Clients should provide accurate contact information for updates and scheduling.
7. Amendments
- Near&Dear may update these Terms & Conditions at any time. Clients will be notified of significant changes.